Get the Answers You Need with our FAQ Section.
Where do you ship from?
All our orders are proudly designed and shipped from our facility in Indonesia.
What shipping courier do you use?
We use DHL Express for all our international shipments to ensure fast, secure, and reliable delivery to your doorstep.
How long will it take to receive my order?
We process all orders within 1 business day (Monday-Friday). After your order is shipped, delivery with DHL Express typically takes 5-10 business days. Please note that this is an estimate and can vary depending on your country's customs clearance process.
How can I track my order?
Once your order has been shipped, you will automatically receive an email containing your DHL tracking number. You can use this number on the official DHL website to monitor your package's journey.
Will I have to pay for customs and import taxes?
Yes. All international orders may be subject to import duties, taxes, and other customs fees upon arrival in your country. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer. We recommend you contact your local customs office for specific information on these potential charges.
What is your return policy?
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be in new, unworn, and unwashed condition with all original tags and packaging intact.
Who is responsible for return shipping costs?
The customer is responsible for all costs associated with return shipping. We advise using a trackable shipping service, as we cannot be held responsible for returned packages that are lost in transit.
How will I receive my refund?
Once we receive and inspect your returned item, we will process a full refund to your original method of payment. Please allow a few business days for the transaction to appear in your account.
Do you offer exchanges?
Due to the complexities of international logistics, we do not offer direct exchanges. We recommend returning the original item for a full refund and placing a new order for the correct size or item you desire.
What payment methods do you accept?
We accept a wide range of payment methods through our secure payment gateway, Xendit. This includes major credit cards (Visa, Mastercard), bank transfers, and other payment options available at checkout.
Can I change or cancel my order after it has been placed?
All sales are final. Once an order is placed, it is processed immediately to ensure quick dispatch and therefore cannot be changed or canceled. Please review your order carefully before confirming your purchase.
How do I find the right size for me?
You can find a detailed size guide with specific measurements on every product page. We highly recommend you check these details to ensure you select the perfect fit.
How should I care for my clothing?
To maintain the quality of your items, please follow the specific care instructions provided in the product description section on each product page.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to help you.